Refund policy

We offer EXCHANGES on RETAIL clothing up to 7 days after the items were received. NO RETURNS OR EXCHANGES on any RESELL item or FOOTWEAR. SALE ITEMS ARE FINAL SALE NO RETURN OR EXCHANGE. You must have ID when using debit/credit card's. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at customerservice@prvtselection.com. Please note that returns will need to be sent to the following address:

Private Selection

13350 Dallas Pkwy

Suite 3600

Dallas, TX 75240 

Once you send your exchange item(s) and your exchange is received, we will then process your exchange. Items sent back to us without first requesting an exchange will not be accepted. 

You can always contact us for any exchange question at customerservice@prvtselection.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the exchange is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
No Refunds